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Blog Posts

Get the latest insights and industry trends from the experts at cloud consulting.
Transforming Contact Centers with AI: Smarter Workflows, Happier Customers
Running a contact center is challenging, but AI helps ease the load by streamlining workflows, enhancing customer experiences, and enabling agents to focus on solving problems effectively.
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Choosing the Right Provider: How to Find the Perfect Fit for Your Contact Center's AI Needs
Selecting the best AI provider for your contact center can be a daunting task. With countless providers offering nuanced versions of AI, it’s easy to feel overwhelmed.
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Unsupervised Machine Learning: Your Secret Weapon in Cybersecurity
What is Unsupervised Machine Learning and how does it help your cybersecurity posture?"
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How to Get the Best Responses from AI Tools: It’s All in Your Prompt
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Harmonizing SIEM and SOAR for a Stronger Cybersecurity Defense
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Facing AI Fears: How to Embrace Automation in Customer Interactions Without Losing the Human Touch
How to Embrace AI in Customer Service Without Losing the Human Touch
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Making the Jump!
Why would you jump out of a perfectly good airplane?
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Adventures With MS Teams Connectivity
Did you know there are 4 ways to connect voice to Microsoft Teams (plus one)?
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8 Reasons to Use a Telecom Agent/Trusted Advisor
How many of you have been told that this year you will have more resources and less to do? Management looked at your team and said, “You know, we think we’ve been working you folks too hard. We’ve noticed your time on social media
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Navigating Economic Uncertainty: Saving Time and Money
Hey there, fellow business owners and IT Leaders! In these uncertain economic times, it's crucial to be proactive and seek out cost-saving opportunities to safeguard your financial stability. That's why today, we're diving
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