8 Reasons to Use a Telecom Agent/Trusted Advisor

How many of you have been told that this year you will have more resources and less to do? Management looked at your team and said, “You know, we think we’ve been working you folks too hard. We’ve noticed your time on social media has declined and almost nobody is gaming during work hours anymore. Here’s a few extra team members and don’t worry about picking up any new projects.”

Anyone? No?

Surprisingly, there are rumors that there are places where the opposite is happening and people are having to do more with fewer resources. If that sounds like you, then we would like to introduce you to telecom agents such as CloudNow Consulting.

It feels like telecom agent is no longer a good description of what we do. Many have started using the term trusted advisor because we advise companies on service providers across the entire technology landscape. We have the expertise and experience to help companies navigate the complex world of services and providers.

Here are some reasons why companies should use a telecom agent/trusted advisor:

1. Expertise: Telecom agents/trusted advisors have the expertise and knowledge to help companies choose the best service providers for their needs. We can help companies understand the different types of services available, including Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), colocation/data center services, security services, and of course telecom services. As well as understanding what services are available, we also know which service providers are currently performing well and will provide the best option for the client environment.

2. Time-saving: Choosing a service provider can be time-consuming and overwhelming. Telecom agents/trusted advisors can save companies time by doing the research and legwork for them. We can provide companies with a list of service providers that meet their needs and help them compare prices and features.

3. Free up Internal resources:  Because your telecom agent/trusted advisor is doing your research, we are acting as an extension of your team. That allows the actual members of your team to remain focused on delivering business value to your organization.

4. Cost-saving: Telecom agents/trusted advisors can help companies save money by negotiating better rates with service providers. We can also help companies avoid hidden fees and charges that can add up over time.

5. Unbiased advice: Telecom agents/trusted advisors are not tied to any particular service provider. We can provide unbiased advice on which service providers offer the best solutions for a company’s needs.

6. Stable account management: Many service providers change account management territories regularly. This can be frustrating for clients seeking to maintain relationships with their account team. Telecom agents/trusted advisors provide that stability because a customer’s account team is likely to remain in place over the long term.

7. Ongoing support: Telecom agents/trusted advisors provide ongoing support to companies after they have chosen a service provider. They can help companies with billing issues, service outages, and other problems that may arise.

8. No Charge:  In most cases, telecom agents/trusted advisors provide these services at no cost to their clients. There are some services which might carry a consulting fee, but generally we are paid by the service providers chosen by the customer.

As you review your list of projects for the year, bring us in to assist if you are considering engaging a service provider.

We can’t guarantee that you will spend your days reconnecting with old friends on Facebook or exploring the galaxy in No Man’s Sky, but you can regain some control of your calendar and get the information to help you make the best decisions for your company.

If you are looking at any projects like those mentioned above, please email us at info@cloudnowconsulting.com. Let us do the work!